Search Results - person:"Dorsch, Jeffrey J."

In search of an optimal cost of quality: an integrated framework of operational efficiency and strategic effectiveness

Yasin, Mahmoud M.; Czuchry, Andrew J.; Dorsch, Jeffrey J.; … - In: Journal of engineering and technology management : JET-M 16 (1999) 2, pp. 171-190

Persistent link: https://www.econbiz.de/10006843463

A framework for benchmarking in the public sector : Literature review and directions for future research

Dorsch, Jeffrey J.; Yasin, Mahmoud M. - In: International Journal of Public Sector Management 11 (1998) 2/3, pp. 91-115

The literature related to benchmarking since the year 1986 is examined, classified, and analyzed. A total of 415 articles, abstracts, and books are considered for this investigation. The status of benchmarking processes, activities, practices, and developments is examined for the manufacturing,...

Persistent link: https://www.econbiz.de/10014799393

A framework for benchmarking in the public sector: Literature review and directions for future research

Dorsch, Jeffrey J.; Yasin, Mahmoud M. - In: International journal of public sector management : IJPSM 11 (1998) 2-3, pp. 91-115

Persistent link: https://www.econbiz.de/10007354641

Application of root cause analysis in a service delivery operational environment: A framework for implementation

Dorsch, Jeffrey J.; Yasin, Mahmoud M.; Czuchry, Andrew J. - In: International journal of service industry management : IJSIM 8 (1997) 3-4, pp. 268-289

Persistent link: https://www.econbiz.de/10007129589