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Downey-Ennis, Kay
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Harrington, Denis
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Williams, Brian
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Managing service quality : MSQ ; an international journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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OLC EcoSci
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Head and Heart in Quality Implementation--Applying the Quality Philosophy within Irish Healthcare Institutions
Downey-Ennis, Kay
;
Harrington, Denis
;
Williams, Brian
- In:
Total quality management & business excellence : an …
15
(
2004
)
8
,
pp. 1143-1154
Persistent link: https://www.econbiz.de/10007151577
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2
Organisational effectiveness in Irish health-care organisations
Downey-Ennis, Kay
;
Harrington, Denis
- In:
Managing service quality : MSQ ; an international journal
12
(
2002
)
5
,
pp. 316-322
Persistent link: https://www.econbiz.de/10007164672
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