Keating, Charles B.; Fernandez, Abel A.; Jacobs, Derya A.; … - In: Business Process Management Journal 7 (2001) 1, pp. 33-50
This article presents the design and application of a Modified Sociotechnical Systems (MoSTS) methodology for holistic analysis of complex technical processes. Successes and failures of process redesign initiatives have demonstrated the strong influence of human elements on outcomes....