Berezina, Katerina; Cobanoglu, Cihan; Miller, Brian L.; … - In: International Journal of Contemporary Hospitality Management 24 (2012) 7, pp. 991-1010
Purpose – The primary purpose of this study is to investigate the impact of information security breaches on hotel guests' perceived service quality, satisfaction, likelihood of recommending a hotel and revisit intentions. Design/methodology/approach – Five‐hundred seventy‐four US...