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~subject:"Customer satisfaction"
~subject:"Hotel industry"
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Search: person:"Francis A.Kwansa"
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Customer satisfaction
Hotel industry
USA
6
United States
5
Hospitality and Tourism Management
4
Hotellerie
3
Data security
2
Service quality
2
Shareholders
2
2000 - 2013
1
Agency theory
1
Aktiengesellschaft
1
Aktionäre
1
Attitude surveys
1
Börsenrückzug
1
Datensicherheit
1
Delisting
1
Dienstleistungsqualität
1
Ereignisstudie
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Event study
1
Experimental design
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Firm performance
1
Führungskräfte
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Gastronomie
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Hospitality industry
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Hotel
1
Hotel and catering
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Immaterielle Güter
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Information security breach
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Intangible goods
1
Investitionsentscheidung
1
Investitionsrisiko
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Investment decision
1
Investment risk
1
Kundenzufriedenheit
1
Listed company
1
Managers
1
Mergers and acquisitions
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Payment Card Industry Data Security Standards (PCI DSS)
1
Performance measurement
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Kwansa, Francis A.
3
Berezina, Katerina
1
Cobanoglu, Cihan
1
Demirciftci, Tevfik
1
Leung, Wai K.
1
Mayo, Cynthia
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Miller, Brian L.
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Tse, Eliza Ching-yick
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Handbook of hospitality strategic management
1
International journal of contemporary hospitality management
1
The journal of hospitality financial management : journal of the Association of Hospitality Financial Management Educators
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ECONIS (ZBW)
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An event study of the delisting of hospitality stocks in the United States
Leung, Wai K.
;
Tse, Eliza Ching-yick
;
Kwansa, Francis A.
- In:
The journal of hospitality financial management : …
21
(
2013
)
1
,
pp. 45-60
Persistent link: https://www.econbiz.de/10010234146
Saved in:
2
The impact of information security breach on hotel guest perception of service quality, satisfaction, revisit intentions and word-of-mouth
Berezina, Katerina
;
Cobanoglu, Cihan
;
Miller, Brian L.
; …
- In:
International journal of contemporary hospitality management
24
(
2012
)
7
,
pp. 991-1010
Persistent link: https://www.econbiz.de/10009666529
Saved in:
3
The importance of intangible assets : trends and patterns
Kwansa, Francis A.
;
Mayo, Cynthia
;
Demirciftci, Tevfik
- In:
Handbook of hospitality strategic management
,
(pp. 181-202)
.
2008
Persistent link: https://www.econbiz.de/10003808816
Saved in:
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