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~language:"eng"
~subject:"Callcenter"
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Callcenter
Customer satisfaction
10
Kundenzufriedenheit
10
Beziehungsmarketing
7
Consumer behaviour
7
Emotion
7
Konsumentenverhalten
7
Relationship marketing
7
Dienstleistungsqualität
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Service quality
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Betriebliche Wertschöpfung
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Customer service
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Deutschland
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Dienstleistungsmanagement
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Employee retention
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Germany
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Kundenservice
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Mitarbeiterbindung
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Organizational behaviour
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Service management
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Value creation
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Verhalten in Organisationen
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Arbeitsmobilität
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Betriebliche Kennzahl
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Bundling strategy
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Call centre
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Customer delight
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Dienstleistungssektor
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EFQM model
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Financial ratio
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Innovation management
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Innovationsmanagement
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Internal communication
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Interne Kommunikation
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Labour mobility
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Lebenszyklus
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Leistungsbündel
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Life cycle
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Online retailing
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Brach, Simon
1
Gouthier, Matthias
1
Gouthier, Matthias H. J.
1
Gremler, Dwayne D.
1
Krämer, Tobias
1
Walsh, Gianfranco
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International business review : the official journal of the European International Business Academy
1
Journal of service management
1
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ECONIS (ZBW)
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What the eye does not see, the mind cannot reject : can call center location explain differences in customer evaluations?
Walsh, Gianfranco
;
Gouthier, Matthias
;
Gremler, Dwayne D.
; …
- In:
International business review : the official journal of …
21
(
2012
)
5
,
pp. 957-967
Persistent link: https://www.econbiz.de/10009578726
Saved in:
2
How organizational pride and emotional exhaustion explain turnover ntentions in call centers : a multi-group analysis with gender and organizational tenure
Krämer, Tobias
;
Gouthier, Matthias H. J.
- In:
Journal of service management
25
(
2014
)
1
,
pp. 125-148
Persistent link: https://www.econbiz.de/10010260076
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