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~language:"eng"
~subject:"Online retailing"
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Search: person:"Gouthier, Matthias"
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Online retailing
Customer satisfaction
10
Kundenzufriedenheit
10
Beziehungsmarketing
7
Consumer behaviour
7
Emotion
7
Konsumentenverhalten
7
Relationship marketing
7
Dienstleistungsqualität
6
Service quality
6
Betriebliche Wertschöpfung
3
Customer service
3
Deutschland
3
Dienstleistungsmanagement
3
Employee retention
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Germany
3
Kundenservice
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Mitarbeiterbindung
3
Organizational behaviour
3
Service management
3
Value creation
3
Verhalten in Organisationen
3
Arbeitsmobilität
2
Betriebliche Kennzahl
2
Bundling strategy
2
Call centre
2
Callcenter
2
Customer delight
2
Dienstleistungssektor
2
EFQM model
2
Financial ratio
2
Innovation management
2
Innovationsmanagement
2
Internal communication
2
Interne Kommunikation
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Labour mobility
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Lebenszyklus
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Leistungsbündel
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Life cycle
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Online-Handel
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Bartl, Christopher
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Donsbach, Julia
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Gouthier, Matthias
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Gouthier, Matthias H. J.
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Heidenreich, Sven
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Lenker, Markus
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Journal of service research : JSR
1
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ECONIS (ZBW)
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1
Customer engagement behavior : an empirical analysis of the role of customer emotions in customer interactions
Donsbach, Julia
-
2016
Persistent link: https://www.econbiz.de/10011917947
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2
Delighting consumers click by click : antecedents and effects of delight online
Bartl, Christopher
;
Gouthier, Matthias H. J.
;
Lenker, Markus
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 386-399
Persistent link: https://www.econbiz.de/10009782120
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