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~person:"Ludwig, Nadine Laura"
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Ludwig, Nadine Laura
Gouthier, Matthias H. J.
46
Gouthier, Matthias
39
Gouthier, Matthias H.J.
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Journal of marketing theory and practice : JMTP
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ECONIS (ZBW)
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After-service gifts : evaluating how presence, context and value impact customer satisfaction and customer delight
Barnes, Donald C.
;
Krämer, Tobias
;
Gouthier, Matthias
; …
- In:
Journal of marketing theory and practice : JMTP
29
(
2021
)
3
,
pp. 343-357
Persistent link: https://www.econbiz.de/10012607658
Saved in:
2
A critical analysis of customer delight : antecedents and consequences of customer delight in services
Ludwig, Nadine Laura
-
2016
Persistent link: https://www.econbiz.de/10011750454
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