Purpose: This paper aims to present and summarise the arguments for and against the ISO 18404 standard and the perceived advantages and disadvantages of implementing it. Design/methodology/approach: A qualitative interview approach was utilised by interviewing a panel of leading academics and...

"This book will help managers who are undertaking improvement initiatives (six sigma, balanced scorecard, etc.) in their business understand the "why" and "what" of statistics (i.e., what we are trying to accomplish and the role that statistics can play) prior to getting into the "how" (i.e.,...

"How statistical thinking and methodology can help you make crucial business decisions. Straightforward and insightful, Statistical Thinking: Improving Business Performance, Second Edition, prepares you for business leadership by developing your capacity to apply statistical thinking to improve...

How statistical thinking and methodology can help you make crucial business decisions Straightforward and insightful, Statistical Thinking: Improving Business Performance, Second Edition, prepares you for business leadership by developing your capacity to apply statistical thinking to improve...

Purpose – Creativity and innovation have recently emerged as the latest focus of the popular business media, replacing established approaches, such as Lean Six Sigma (LSS). Some have gone so far as to suggest that LSS inhibits organizations from being creative and innovating. This paper aims...