Insurtech is closely associated with digital transformation by new entrants that seek to disrupt insurance markets. However, the insurtech concept also includes its use by incumbent insurance companies, which are actively deploying a wide variety of insurtech applications to protect their market...

Traditional models of the economics of search suggest that as the material costs associated with searching for products and services are greatly reduced because of the Internet, consumers should search more extensively in online contexts. Recent empirical evidence strongly contradicts this...

This paper proposes a new approach for online market segmentation using clickstream data. The concept of the customer journey is used to frame the analysis of the online search and buying behaviour. A novel methodology that employs Machine Learning (ML) is proposed and a detailed framework...

This research presents a detailed case analysis of BGL Group, a leading, international, distributor of insurance and household financial services. The AI strategy is described by analysing and evaluating a set of AI applications covering a variety of business areas: 1. Machine learning for...

The size of the global marine insurance market in 2018 was approximately $30 billion, but low levels of profitability are common due to intense competition and complex risk assessment problems. Concirrus, an Insurance Technology (InsurTech) disruptor, is transforming the assessment of marine...