Tourism is a complex activity involving a combination of material (accommodation, transport, tourist attractions) and psychological (specific attitudes, desires, human emotions) elements. In literature, there are numerous definitions demonstrating the complexity and importance of the tourism...

Tourism is a complex activity involving a combination of material (accommodation, transport, tourist attractions) and psychological (specific attitudes, desires, human emotions) elements. In literature, there are numerous definitions demonstrating the complexity and importance of the tourism...

The main paradigm that marks the literature dedicated to consumer’s satisfaction is the Expectation Disconfirmation Paradigm. A lot of theories explaining the nature and the development of consumer’s satisfaction from various perspectives fall under the umbrella of this paradigm.

One of the most important antecedents of service customer’s satisfaction is their perceived quality. This article tries to present the main strategies and research methods for perceived quality, with special focus on bank services.

The literature reviewing of Word-of-Mouth Communication shows a few deficiencies in conceptualization of this informal communication form. The paper synthesizes some of the views that authors identified in the literature and explores the relationship between customer satisfaction and this...

Leaders can create an organization that is used with change and thrives on innovation, one where people embrace the chance to do things differently. Top executives help leaders throughout an organization to see the necessity for that. These leaders are able to communicate their enthusiasm to...

Companies that embrace client orientation are preoccupied by measuring the level of satisfaction of those who consume their products or utilizes their products. That is why, customer satisfaction has to be transposed in measurable parameters that can be understood and influenced. Nevertheless,...

Many companies try to create a centralized program for managing innovation. Usually innovation is delegated to the marketing or R&D department or sometimes a new function is created to manage innovation across the organization. Unfortunately such models for fostering innovation are insufficient...

The social, economic and political evolution, which took place in the last decades and is still taking place, has created the premises of a significant changing, as far as the migration is concerned, imposing the necessity of a special attention to be given to these problems, which are more and...

Many practices attempting to manage individual and corporate learning have over time converged into what is now labelled ‘knowledge management’. A number of disciplines have been involved in this evolution, ranging from psychology to management. This diversity has culminated in the...