Purpose – Business process management (BPM) is an emerging research theme in management. BPM lifecycles are models that systematize the steps and activities that should be followed for conducting BPM projects. The theoretical and empirical studies present differences regarding the number of...

Purpose – This paper focuses on organizational change through the business process management approach. While “business process modeling” permits understanding process activities and their activities with other participants, “current reality tree (CRT)” technique promotes the...

Purpose – The purpose of this paper is to assess whether the business process management (BPM) approach contributes to applying systemic characteristics in organisations. Design/methodology/approach – This is a theoretical and descriptive work based on a review of the literature on BPM and...

Purpose – Migration from the traditional management model to the BPM (business process management) approach results in improved process performance. In order to promote BPM, it is necessary to have an organizational approach that defines the necessary tasks of the processes' project,...