This paper reports the findings of a study conducted in Goa, India, with the objective of segmenting resort visitors based on demographics. Four distinguishable segments are identified: relaxing regulars, tasters, honeymooners and exploring novices. Noticeably, these segments also provide vital...

This paper purports to narrow down the search for concepts and approaches relevant to the understanding of governance in tourism policy-making. It also endeavours to be a tool to relate to these concepts, approaches and theories and elaborate a theoretical framework for analysing the...

As a result of inadequate safe food handling and food safety procedures, school catering organisations take tremendous risks with people who are arguably more vulnerable to food poisoning than adults. Food poisoning can be a serious affliction, the symptoms of which usually start between one and...

In the preceding article “Consumer research in the restaurant environment, Part 2”, the operationalisation of the theoretical model of dining satisfaction and return patronage ( IJCHM , Vol. 11 No. 6), was developed and described. This was preceded by Part 1 (IJCHM , Vol. 11 No. 5), in which...

This article proposes a conceptual model that explains dining satisfaction and predicts post‐dining behavioural intentions. The model provides a reference framework for conceptualising and describing the effects of disconfirmation on individuals’ dining and post‐dining experience...

In Part 1, a model of dining satisfaction and return patronage was developed and described. Based on extensive review of the relevant consumer behaviour literature the model was developed and underpinned by the disconfirmation and expectancy theory. As noted in the article, disconfirmation...