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Search: person:"Johansson, Wayne C."
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Johansson, Wayne C.
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Ba, Sulin
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Production and operations management : an international journal of the Production and Operations Management Society
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ECONIS (ZBW)
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An exploratory study of the impact of e-service process on online customer satisfaction
Ba, Sulin
;
Johansson, Wayne C.
- In:
Production and operations management : an international …
17
(
2008
)
1
,
pp. 107-119
Persistent link: https://www.econbiz.de/10003754458
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2
An Exploratory Study of the Impact of e-Service Process on Online Customer Satisfaction
Ba, Sulin
;
Johansson, Wayne C.
- In:
Production and operations management : an international …
17
(
2008
)
1
,
pp. 107
Persistent link: https://www.econbiz.de/10008045282
Saved in:
3
Why self-service often fails : the significance of the customer and the implications for process design
Johansson, Wayne C.
-
2004
Persistent link: https://www.econbiz.de/10003566759
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