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~isPartOf:"International journal of service industry management : IJSIM"
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Johnston, Robert
7
Flanagan, Paul
2
Talbot, Derek
2
Bates, Hilary
1
Bates, Ken
1
Chadee, Doren
1
Croom, Simon
1
Lindsay, Valerie
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Mattsson, Jan
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Millett, Bruce
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International journal of service industry management : IJSIM
University of California Transportation Center, Working Papers
22
American Journal of Agricultural Economics
15
Institute of Transportation Studies, Working Paper Series
15
American journal of agricultural economics
13
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
13
Agricultural and resource economics review : ARER
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
12
IMF working paper
11
Land economics : applied research on environmental resources
10
Ecological Economics
9
Environmental & resource economics : the official journal of the European Association of Environmental and Resource Economists
9
FRBSF Economic Letter
8
Journal of environmental economics and management : JEEM ; the official journal of the Association of Environmental and Resource Economists
8
Land Economics
7
Land economics : a quarterly journal of planning, housing & public utilities
7
Managing service quality : MSQ ; an international journal
7
Agricultural and Resource Economics Review
6
Environmental & Resource Economics
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
5
The service industries journal
5
Environmental & resource economics
4
Environmental and resource economics
4
The international journal of productivity and performance management : IJPPM
4
Transportation Research Part A: Policy and Practice
4
IMF paper on policy analysis and assessment
3
IMF policy discussion paper
3
Information systems and e-business management : ISeB
3
International review of environmental and resource economics
3
Marine resource economics
3
Working papers
3
2005 Annual meeting, July 24-27, Providence, RI
2
2006 Annual meeting, July 23-26, Long Beach, CA
2
2008 Annual Meeting, July 27-29, 2008, Orlando, Florida
2
Always learning
2
Applied economic perspectives and policy
2
Business strategy review
2
Canadian Journal of Agricultural Economics/Revue canadienne d'agroeconomie
2
Economic Review
2
Electronic markets : the international journal on networked business
2
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OLC EcoSci
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1
Internal service - barriers, flows and assessment
Johnston, Robert
- In:
International journal of service industry management : IJSIM
19
(
2008
)
2
,
pp. 210-231
Persistent link: https://www.econbiz.de/10008052370
Saved in:
2
Customer confidence: the development of a "pre-experience" concept
Flanagan, Paul
;
Johnston, Robert
;
Talbot, Derek
- In:
International journal of service industry management : IJSIM
16
(
2005
)
3-4
,
pp. 373-384
Persistent link: https://www.econbiz.de/10007097668
Saved in:
3
Customer confidence: the development of a "pre-experience" concept
Flanagan, Paul
;
Johnston, Robert
;
Talbot, Derek
- In:
International journal of service industry management : IJSIM
16
(
2005
)
4
,
pp. 373-384
Persistent link: https://www.econbiz.de/10007097853
Saved in:
4
E-service: enhancing internal customer service through e-procurement
Croom, Simon
;
Johnston, Robert
- In:
International journal of service industry management : IJSIM
14
(
2003
)
5
,
pp. 539-555
Persistent link: https://www.econbiz.de/10007103900
Saved in:
5
Linking service to profit: the business case for service excellence
Bates, Ken
;
Bates, Hilary
;
Johnston, Robert
- In:
International journal of service industry management : IJSIM
14
(
2003
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10007105928
Saved in:
6
Relationships, the role of individuals and knowledge flows in the internationalisation of service firms
Lindsay, Valerie
;
Chadee, Doren
;
Mattsson, Jan
; …
- In:
International journal of service industry management : IJSIM
14
(
2003
)
1
,
pp. 7-35
Persistent link: https://www.econbiz.de/10007106302
Saved in:
7
Linking complaint management to profit
Johnston, Robert
- In:
International journal of service industry management : IJSIM
12
(
2001
)
1
,
pp. 60-69
Persistent link: https://www.econbiz.de/10007114624
Saved in:
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