Jones, Derek C.; Kalmi, Panu; Kauhanen, Antti - In: International Journal of Production Economics 130 (2011) 2, pp. 159-168
We investigate the impact of adopting an Enterprise Resource Planning (ERP) system in a retail chain and find interesting parallels between firm and employee outcomes. Concerning performance: (i) sales and inventory turnover initially drop by 7% and recover in 6-12 months; (ii) inventory...