Tang, S.L.; Kam, C.W. - In: International Journal of Quality & Reliability Management 16 (1999) 6, pp. 562-574
Quality assurance has generally been accepted by the construction industry since the introduction of ISO 9000 quality standards in 1987. About 40 consulting engineering firms have successfully achieved ISO 9001 certification in Hong Kong from 1994 but the quality assurance processes described in...