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Search: person:"Karwan, Kirk R."
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Dienstleistungsqualität
4
Service quality
4
USA
4
United States
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Beschwerdemanagement
3
Complaint management
3
Customer satisfaction
2
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English
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Karwan, Kirk R.
12
Smith, Jeffery S.
7
Markland, Robert E.
4
Lam, Chun H.
2
Nagy, Paul F.
2
Craighead, Christopher W.
1
Harrald, John R.
1
Leotta, Joseph V.
1
Miller, Janis L.
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Ramirez, Ed
1
Ramirez, Edward
1
Smythe, Thomas I.
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
Operations management research : OMR ; advancing practice through theory
2
Production and operations management : an international journal of the Production and Operations Management Society
2
Decision sciences : DS
1
Journal of Business Research
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Management education for global sustainability
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ECONIS (ZBW)
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1
An empirical investigation of the effectiveness of an integrated service recovery system
Smith, Jeffery S.
;
Karwan, Kirk R.
;
Markland, Robert E.
- In:
Operations management research : OMR ; advancing …
5
(
2012
)
1/2
,
pp. 25-36
Persistent link: https://www.econbiz.de/10009571281
Saved in:
2
The contingent nature of service recovery system structures
Smith, Jeffery S.
;
Nagy, Paul F.
;
Karwan, Kirk R.
; …
- In:
International journal of operations & production …
32
(
2012
)
7
,
pp. 877-903
Persistent link: https://www.econbiz.de/10009572734
Saved in:
3
The contingent nature of service recovery system structures
Smith, Jeffery S.
;
Nagy, Paul F.
;
Karwan, Kirk R.
; …
- In:
International journal of operations & production …
32
(
2012
)
7
,
pp. 877-904
Persistent link: https://www.econbiz.de/10010023250
Saved in:
4
An empirical investigation of the effectiveness of an integrated service recovery system
Smith, Jeffery S.
;
Karwan, Kirk R.
;
Markland, Robert E.
- In:
Operations management research : OMR ; advancing …
5
(
2012
)
1/2
,
pp. 25-36
Persistent link: https://www.econbiz.de/10010005525
Saved in:
5
Empirical profiles of service recovery systems : the maturity perspective
Smith, Jeffery S.
;
Karwan, Kirk R.
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 111-125
Persistent link: https://www.econbiz.de/10003959023
Saved in:
6
Undergraduate management education for sustainability : a perspective from the liberal arts
Karwan, Kirk R.
;
Underwood, Robert L.
;
Smythe, Thomas I.
- In:
Management education for global sustainability
,
(pp. 265-281)
.
2009
Persistent link: https://www.econbiz.de/10003923044
Saved in:
7
An empirical examination of the structural dimensions of the service recovery system
Smith, Jeffery S.
;
Karwan, Kirk R.
;
Markland, Robert E.
- In:
Decision sciences : DS
40
(
2009
)
1
,
pp. 165-186
Persistent link: https://www.econbiz.de/10003848264
Saved in:
8
A Note on the Growth of Research in Service Operations Management
Smith, Jeffery S.
;
Karwan, Kirk R.
;
Markland, Robert E.
- In:
Production and operations management : an international …
16
(
2007
)
6
,
pp. 780-790
Persistent link: https://www.econbiz.de/10007911303
Saved in:
9
The Effects of Severity of Failure and Customer Loyalty on Service Recovery Strategies
Craighead, Christopher W.
;
Karwan, Kirk R.
;
Miller, Janis L.
- In:
Production and operations management : an international …
13
(
2004
)
4
,
pp. 307-321
Persistent link: https://www.econbiz.de/10007150935
Saved in:
10
Financial planning for savings and loan institutions : a new challenge
Lam, Chun H.
- In:
Journal of business research : JBR
13
(
1985
)
3
,
pp. 267-282
Persistent link: https://www.econbiz.de/10001021716
Saved in:
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