Khan, Muhammad Naeem; Malik, Shahab Alam; Janjua, … - In: International Journal of Quality & Reliability Management 36 (2019) 6, pp. 864-874
Purpose: The purpose of this paper is to explore the impact of Total Quality Management (TQM) practices on the performance of employees working in higher education institutions (HEIs). It also examines the mechanism through which TQM practices affect the performance of employees....
