//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: person:"Kolos, Krisztina"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
2
Customer satisfaction
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Kundenzufriedenheit
2
Service quality
2
Beschwerdemanagement
1
Beziehungsmarketing
1
Complaint management
1
Customer defection
1
Dienstleistungssektor
1
Emotion
1
Firm performance
1
Heckman sample selection
1
Hungary
1
Logistics
1
Logistik
1
Manufacturing system
1
Marketing
1
Produktionssystem
1
Relationship marketing
1
Service elimination
1
Service industry
1
Switching behaviour
1
Switching cost
1
Telecommunication services
1
Telecommunications
1
Telekommunikation
1
Ungarn
1
Unternehmenserfolg
1
Wechselverhalten
1
emotional labor
1
employee affective delivery
1
justice theory
1
perceived control
1
service recovery
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
Report
8
Aufsatz in Zeitschrift
3
Congress Report
2
Arbeitspapier
1
Graue Literatur
1
Non-commercial literature
1
Working Paper
1
more ...
less ...
Language
All
English
3
Author
All
Kolos, Krisztina
3
Demeter, Krisztina
1
Kenesei, Zsófia
1
Somosi, Agnes
1
Stiassny, Alfred
1
Warlop, Luk
1
Published in...
All
International journal of manufacturing technology and management
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Market : review for marketing theory and practice
1
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer defection due to service elimination and post-elimination customer behavior : an empirical investigation in telecommunications
Somosi, Agnes
;
Stiassny, Alfred
;
Kolos, Krisztina
; …
- In:
International journal of research in marketing : IJRM ; …
38
(
2021
)
4
,
pp. 915-934
Persistent link: https://www.econbiz.de/10013191810
Saved in:
2
The role of employee affective delivery and customer perceived control in service recovery
Kenesei, Zsófia
;
Kolos, Krisztina
- In:
Market : review for marketing theory and practice
30
(
2018
)
1
,
pp. 7-22
Persistent link: https://www.econbiz.de/10011994699
Saved in:
3
Marketing, manufacturing and logistics : an empirical examination of their joint effect on company performance
Demeter, Krisztina
;
Kolos, Krisztina
- In:
International journal of manufacturing technology and …
16
(
2009
)
3
,
pp. 215-233
Persistent link: https://www.econbiz.de/10003820077
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->