Purpose – Theme parks are an interesting segment of the tourism market. In today’s competitive environment, delivering a high-quality service to meet the visitors’ needs becomes an important way to create business success. Understanding this concept becomes a big part of the total success...

Purpose: The popularity of mobile technologies and applications is constantly growing and undoubtedly changing consumers’ and providers’ behavior. The purpose of this study is to provide a comprehensive systematic literature review of academic research related to mobile technologies and...

The objective of the present study was to explore visitors’ expectations and perceptions of museum service quality. The study was conducted using a 24-item questionnaire, based on the modified HISTOQUAL model (Frochot and Hughes 2000; Hui-Ying and Chao-Chien, 2008; Martin-Ruiz et al. 2010). The...

In the competitive hotel industry the content of hotel websites has an important role in achieving and maintaining business success and profitability. The purpose of this study is to analyze the websites of a selected group of hotels (three, four and five star) by applying content analysis by...

The purpose of this study is to contribute to the conceptual and empirical knowledge of service quality in wellness settings. The aim is to provide a theoretical background of the main concepts of interest and to empirically assess customer expectations and perceptions, as well as to determine...