Summary Much has been written about the negative emotional experiences of customer service representatives (CSRs) within large Anglo-Saxon call centres and very little is known about the potential positive emotions involved in this form of employment. Our research, which is based on a case study...

Purpose – The purpose of this paper is to examine the nature and role of the politico‐administrative institutions on career development in the Greek state employment. It attempts to achieve this by exploring the extent to which such institutions are still fitted within the Napoleonic and...