The purpose of this paper is to explore variables and dimensions of festival quality that have significant impact on visitor satisfaction and future behavioral intentions. These issues are addressed within the context of the annual food festival “14th Festival of Asparagus” held in Lovran,...

Purpose – In contemporary service economies, consumers have increasingly demanded better services in the service exchange. Gaming destinations have made great efforts to improve their casino services. The purpose of the study is to identify levels of casino customer expectations, perceptions,...