Research has been conducted both in the field of Human-Computer Interaction and in the field of design and creation. Very little research has been conducted in the area of tax registration systems. No research was carried out in the overlapping area of these three fields. By combining insights...

This paper addresses the problem of an unacceptably high rate of abandoned calls at a centralisedservice desk of a South African telecommunications company. It uses a queuing methodology todesign a system that may achieve the desired performance level. A quality standard is created bydetermining...

Successfully implementing ICT projects is a significant challenge for ICT managers. This paper addresses this problem by adding insights regarding critical success factors of B2B portals in the automotive industry to the existing knowledge in the field of ICT. It might be argued that if acompany...

The software development process has been curtailed by the lack of a methodology that can captureand maintain the softer, humanist characteristics of organizational systems into the software product.This is attributed to the absence of a software model that can capture and maintain...

This paper is a discussion on the practical issues faced by Information Systems (IS) professionals when they employ Grounded Theory Method (GTM) in Information Systems research. Various strands of GTM are in use, all of which are derivatives of the grand GTM proposed by Barney G. Glaser and...

South Africa is a developing country, which since 1994 has gone through a process of privatisation of some of its state departments. The Department of Posts and Telecommunications was one of thosegovernment departments. During this transition period, BI played a critical role in measuring the...

Software development is a process tasked withthe development of artefacts that are used toimplement organizational information systems.Depending on the social, economical andenvironmental setting, different softwarepractices are used. These, however, have aneffect on the resultant software...

This paper is an analysis of the issues, problems and concerns facing practitioners in the fields of softwareand system development. The main task that faces practitioners in these fields is to choose an appropriatesoftware development approach that enables the development of adaptive and...

The main focus of this paper is to determine theimpact of disruptive technology in the ICTenvironment and how new technologies can bemanaged in a secured architecture framework oforganisations in the banking sector. Changemanagement has a specific role to play as anyintroduction of new...