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CSR-authenticity and conciliation after service failure : the role of apology and compensation
Atav, Gizem
;
Chatterjee, Subimal
;
Kuru, Basak
- In:
Journal of consumer marketing
40
(
2023
)
7
,
pp. 911-925
Persistent link: https://www.econbiz.de/10014471145
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