Laing, Gregory; Dunn, Jillian; Hughes‐Lucas, Susan - In: Journal of Intellectual Capital 11 (2010) 3, pp. 269-283
Purpose – This paper aims to examine the extent to which intellectual capital (IC) adds value to a service provider and presents an approach for interpreting the results. Design/methodology/approach – The value added intellectual coefficient (VAIC™) model is used to determine the relevant...