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Advances in management accounting : a research annual
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Service quality, service recovery, and financial performance : an analysis of the US airline industry
Sim, Khim Ling
;
Song, Chang Joon
;
Killough, Larry N.
- In:
Advances in management accounting : a research annual
18
(
2010
),
pp. 27-53
Persistent link: https://www.econbiz.de/10003980703
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