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~person:"Cheng, T. C. E."
~subject:"Service operations"
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Cheng, T. C. E.
Yang, Yefei
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Lee, Peter K. C.
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Cheng, T.C.E.
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Lee, Peter K.C.
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International journal of production economics
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ECONIS (ZBW)
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Continuous improvement competence, employee creativity, and new service development performance : a frontline employee perspective
Yang, Yefei
;
Lee, Peter K. C.
;
Cheng, T. C. E.
- In:
International journal of production economics
171
(
2016
),
pp. 275-288
Persistent link: https://www.econbiz.de/10011437383
Saved in:
2
Operational improvement competence and service recovery performance : the moderating effects of role stress and job resources
Yang, Yefei
;
Lee, Peter K. C.
;
Cheng, T. C. E.
- In:
International journal of production economics
164
(
2015
),
pp. 134-145
Persistent link: https://www.econbiz.de/10011289813
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