Lefaix‐Durand, Aurelia; Kozak, Robert; Beauregard, Robert - In: Journal of Business & Industrial Marketing 24 (2009) 5/6, pp. 389-407
Purpose – The purpose of this paper is to present how the construct of relationship value (RV) has the potential to help suppliers understand how to create superior value in their customer relationships and ultimately improve their competitiveness. Nowhere is this truer than in the Canadian...