Jong, Ad de; Ruyter, Ko de; Lemmink, Jos - In: Journal of Management Studies 42 (2005) 8, pp. 1593-1620
Drawing from the organizational behaviour and services marketing literature, we develop a conceptual model of self-managing team (SMT) service climate, taking into account characteristics of the organizational context, the SMT, and the individual employee. In order to assess the impact of SMT...