Leyer, Michael; Iren, Deniz; Aysolmaz, Banu - In: Business Process Management Journal 26 (2020) 6, pp. 1599-1617
Purpose: Identifying handovers is an important but difficult to achieve goal for companies as handovers have advantages allowing for specialisation in processes as well as disadvantages by creating erroneous interfaces. Design/methodology/approach: Conceptualisation of a method based on theory...