Search Results - person:"Liu, Shunzhong"

Non-internet self-service technology failures and recoveries : comparing China with the United States

Liu, Shunzhong - In: Service business 7 (2013) 3, pp. 399-417

Persistent link: https://www.econbiz.de/10009776974

The role of service innovativeness in the relationship between market orientation and innovative performance : moderator or mediator?

Liu, Shunzhong - In: The service industries journal 33 (2013) 1, pp. 51-71

Persistent link: https://www.econbiz.de/10009702925

Innovation management in knowledge intensive business services in China

Liu, Shunzhong - 2013

Persistent link: https://www.econbiz.de/10009684740

Innovation Management in Knowledge Intensive Business Services in China

Liu, Shunzhong - 2013

1. The Concepts and Characteristics of Knowledge Intensive Business Services -- Concept of Knowledge Intensive Business Services -- Typology of Knowledge Intensive Business Services -- Characteristic of Knowledge Intensive Business Service -- 2. Innovative Characteristics of Knowledge Intensive...

Persistent link: https://www.econbiz.de/10014016384

The relationship between strategic type and new service development competence : a study of Chinese knowledge intensive business services

Liu, Shunzhong - In: Service business 6 (2012) 2, pp. 157-175

Persistent link: https://www.econbiz.de/10009534900

The Effects of Customer Perceived Employee Support on Self-Efficacy and Behavioral Intentions: The Roles of Service Complexity and Choice Freedom

Liu, Shunzhong - In: International Journal of E-Services and Mobile … 8 (2016) 1, pp. 1-17

The provision of self-service technologies in the service industry has increased rapidly in recent years. Despite the advantages with increased self-service technologies, removing the frontline employee support can influence customer behavioral intentions towards the service providers. According...

Persistent link: https://www.econbiz.de/10012044707