Purpose – The purpose of this paper is to present a case study on the methodology developed for establishing a Mexican User Satisfaction Index for a particular kind of Social Program (MUSI‐SP), taking into consideration the example of a Concrete Floor Social Program....

Purpose – The purpose of this paper is to explore the autopoietic decisions approach (Greek: autos=self, poiein=to produce) means self-(re)production and to know the constitution of the governance in the organization of a research network. Design/methodology/approach – The approach selected...