Artificial intelligence (AI) presents opportunities to revolutionize financial services. In the current study, we focused on the microloan debt-collection context wherein collectors usually follow a strict sequence of “harsh” debt-collection actions, such as notifying borrowers' social...

As paid search becomes the mainstream platform for online advertising today, competition further intensifies. The main objective of this research is two-fold. On the one hand, we want to understand, in the context of paid-search advertising, the effects of competition (measured by number of ads...

Money has tremendous power; being under financial pressure such as from debt, for example, can be accompanied by emotional responses in people. Hence, the human emotional spectrum is a potential source of insight into, and also a means of monitoring, borrowers’ financial behavior. In fact,...

Commonly, a coupon can be applied to one of several vertically differentiated products sold at different prices within the same product line of a brand. With such a product-line coupon, consumers need to decide on the specific product to buy, resulting in different levels of consumer spending....

Payment management is an operations management challenge in online peer-to-peer lending. It is critical to control the cost of debt collection incurred in late repayments and defaults. We study whether and how a platform can leverage on borrowers’ social connections and use automatic social...