Lobo, Stanislaus; Samaranayake, Premaratne; Matawie, … - In: Benchmarking: An International Journal 29 (2021) 9, pp. 2952-2984
Purpose: The purpose of this paper is to propose a national framework for promoting business excellence (NFPBE) using a quality management assessment framework (QMAF) with information knowledge communication (IKC) as an enabler. Design/methodology/approach: The NFPBE using the...