Purpose – The purpose of this paper is to identify a set of critical success factors, which ensure the effectiveness of knowledge management initiatives, with particular focus on the effect of people‐oriented success factors. Design/methodology/approach – A comprehensive review of...

Purpose – Organisations must continually innovate to remain competitive. A by‐product of innovation is new knowledge. In a knowledge economy, an organisation's ability to manage its knowledge can mean the difference between commercial success and failure. A key aspect of being able to manage...