Due to the intangible nature of services, classical control approaches might not provide the relevant safeguards to enable the service company to reach its objectives. Typically, services results from an experience whose value and quality are complex to measure. Additional difficulties arise...

In this paper we describe and analyse the Swiss dualistic system of banking supervision and its evolution since 1934. The Swiss system is based on three pillars: internal control and supervision within the banks; on-site control conducted by the bank's external auditors; indirect supervision of...