This article analyzes outsourcing from a knowledge-based perspective. We investigate how knowledge as an organizational resource and the capabilities to manage this knowledge affect the benefits of outsourcing. Our results indicate that the nature of the knowledge of the outsourced activity...

In this paper, a model for determining innovation degree in service industries is presented. Such a model is developed under the knowledge‐based theory lens. So, knowledge flows and knowledge integration capabilities of the organisation’s members are considered as crucial for the innovation...