Tourism is growing and so are its concerns. The tourism industry has gone along with finding solutions to curbing the negative effects that it is generating. Under the umbrella of sustainable tourism several forms of tourism have emerged as alternatives to mass tourism. The tourists, however,...

Purpose Despite their popularity among tourists, information about low-cost accommodation is limited. The study aims to focus on hostels as tourist accommodation. The purpose of this paper is to document the perceptions of hostel front-desk employees about customers and examine employees’...

Purpose This study aims to further an understanding of hospitality employees’ perceptions of their customers in the context of service encounter by utilizing the concepts of contact hypothesis and cultural distance in a multi-ethnic environment. The study compares perceptions of Chinese...

In a multicultural society where multiculturalism has been reported to have failed, it was posited that natives who have negative perceptions about a minority group resident in their country were less likely to visit the country of origin of that minority group for tourism. The paper used...