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Crotts, John
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Managing service quality : MSQ ; an international journal
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Perceptions, corrections and defections: Implications for service recovery in the restaurant industry
Mack, Rhonda
;
Mueller, Rene
;
Crotts, John
;
Broderick, Amanda
- In:
Managing service quality : MSQ ; an international journal
10
(
2000
)
6
,
pp. 339-346
Persistent link: https://www.econbiz.de/10007176254
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