"Through interviews with members of the Public Relations Society of America College of Fellows, this book provides lessons on public relations leadership for the next generation. Often our focus on high profile leaders is centered on success stories, but so much can be learned from the trials,...

Purpose: The purpose of this study was to identify new challenges to organizational listening posed by a global pandemic and how organizations are overcoming those barriers. Design/methodology/approach: The researchers conducted 30 in-depth interviews with US communication management...

Purpose: The purpose of this paper is to examine why and how an open and participative communication climate matters for employee organizational identification and their change-specific responses, specifically employees’ attitudinal and behavioral reactions. Design/methodology/approach: To...