Search Results - person:"Novoa, Henriqueta"

Optimisation models for project selection in asset management : an application to the water sector

Vilarinho, Hermilio; Barbosa, Flávia; Nóvoa, Henriqueta; … - In: International transactions in operational research : a … 31 (2024) 5, pp. 2956-2987

Persistent link: https://www.econbiz.de/10014533465

Optimising ESG-enhanced performance : a literature review of Lean, Six Sigma, and other continuous improvement methodologies

Carneiro, Fátima; Nóvoa, Henriqueta; Carvalho, André M. - In: Total quality management & business excellence 36 (2025) 1/2, pp. 146-178

Persistent link: https://www.econbiz.de/10015178472

Water Utility Service Quality Index : a customer-centred approach for assessing the quality of service in the water sector

Vilarinho, Hermilio; Pereira, Miguel Alves; D'Inverno, … - In: Socio-economic planning sciences : the international … 92 (2024), pp. 1-20

Persistent link: https://www.econbiz.de/10014529005

ISO 9001:2015 : the view from the conformity assessment community

Fonseca, Luis Miguel Ciravegna Martins da; Domingues, Pedro - In: Total quality management & business excellence 34 (2023) 5, pp. 558-579

Persistent link: https://www.econbiz.de/10013550197

Service science in a world flooded with data

Teixeira, Jorge Grenha; Miguéis, Vera; Nóvoa, Henriqueta - In: Research handbook on services management, (pp. 247-262). 2022

Persistent link: https://www.econbiz.de/10014452648

An innovative approach for planning and execution of pre-experimental runs for Design of Experiments

Arsalan Farooq, Muhammad; Nóvoa, Henriqueta; Araújo, … - In: European Research on Management and Business Economics … 22 (2016) 3, pp. 155-161

This paper addresses the study of the pre-experimental planning phase of the Design of Experiments (DoE) in order to improve the final product quality. The pre-experimental planning phase includes a clear identification of the problem statement, selection of control factors and their respective...

Persistent link: https://www.econbiz.de/10012115891

Cost of quality : evaluating cost-quality trade-offs for inspection strategies of manufacturing processes

Farooq, Muhammad Arsalan; Kirchain, Randolph; Novoa, … - In: International journal of production economics 188 (2017), pp. 156-166

Persistent link: https://www.econbiz.de/10011710774