Ferreira, Gabriela Souza Assis; Silva, Ulisses Rezende; … - In: Business Process Management Journal 24 (2018) 2, pp. 400-424
Purpose: Given the complexity and difficulties of the health sector, the question that this study attempts to answer is as follows: what are the main results of studies on business process management (BPM) and lean in the health sector? The purpose of this paper is to analyze the results of...