Gupta, Shivam; Modgil, Sachin; Lee, Choong-Ki; Cho, Minsook - In: Industrial Management & Data Systems 122 (2022) 10, pp. 2331-2350
Purpose The hospitality industry has witnessed numerous changes to enhance the stay experience of guests. To offer a memorable stay experience, the industry has started deploying intelligent robots. Therefore, this case study aims to examine and explore artificial intelligence (AI) enabled...