Selected for managerial, professional practitioner and economic research interest in manufacturing sectors exploring currentpractice and experience. Draws upon large scale survey and case data in a challenging area. It has significant impact onpractice in commercial organisations and economic...

Maintenance and plant engineering are considered to be important parts of the strategy underlying successful manufacturing. The aim of this paper is to investigate the deployment level of good practice in these areas compared to other manufacturing processes and what impact they have on an...

Over the past decade, the public sector in the UK has made great effort in adopting business excellence thinking. To what extent have such practices taken root and what has been their impact? Presents some of the key results from a recent empirical study of 119 public sector organisations in...

The extent to which an organisation is successful can be influenced by a number of its strategies and business initiatives. This success can be measured internally, using traditional measures such as profitability, return on net assets and cash flow. Equally, this success can also be measured in...

Companies, irrespective of size or sector, often use ISO 9000 and TQM as a route to world class status. The aim of this paper is to show if this has had any impact on or contributed to raising their competitiveness. This paper gives brief details of a large‐scale UK benchmarking study on the...