What is the connection between Logistics, customer service and customer Satisfaction levels? What are the role and importance of a Company’s Logistics policies on the overall Customer Experience? What is a generally acceptable response time from a Customer Service?

Research Questions: Are the effects of productive leadership on individual working performance higher than the effects of pay-for-performance programs? Methods: Empirical study using survey to evaluate the correlation between individual working perfor-mance of employees, pay-for- performance...