Search Results - person:"Raghavan‐Gilbert, Praema"

Design and implementation of a program quality assessment tool: three case studies of primary health services in developing countries

Raghavan‐Gilbert, Praema; Phillips, David; Lee Gilbert, A. - In: International Journal of Quality & Reliability Management 15 (1998) 8/9, pp. 791-811

The total service quality paradigm has been slow in diffusing to the health service domain, and TQM techniques are even less widely used to govern primary health services in the developing world. This interdisciplinary work analyzes the design of a TQM‐based quality assessment tool (PQAT) used...

Persistent link: https://www.econbiz.de/10014801178

Design and implementation of a program quality assessment tool: Three case studies oF primary health services in developing countries

Raghavan-Gilbert, Praema; Phillips, David; Gilbert, A.Lee - In: International journal of quality & reliability management 15 (1998) 8-9, pp. 791-811

Persistent link: https://www.econbiz.de/10006391804