Raghavan‐Gilbert, Praema; Phillips, David; Lee Gilbert, A. - In: International Journal of Quality & Reliability Management 15 (1998) 8/9, pp. 791-811
The total service quality paradigm has been slow in diffusing to the health service domain, and TQM techniques are even less widely used to govern primary health services in the developing world. This interdisciplinary work analyzes the design of a TQM‐based quality assessment tool (PQAT) used...