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~isPartOf:"Management decision : MD"
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Reis, Dayr
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Management decision : MD
RAE - Revista de Administração de Empresas
12
Industrial management : the magazine for better management in industry
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International journal of services, economics and management
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Management Decision
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Revista de administração de emprêsas : RAE
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International Journal of Services, Economics and Management
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International journal of technology management : IJTM
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Customer satisfaction: the historical perspective
Reis, Dayr
;
Pena, Leticia
;
Lopes, Paulo A.
- In:
Management decision : MD
41
(
2003
)
1-2
,
pp. 195-198
Persistent link: https://www.econbiz.de/10006556399
Saved in:
2
Customer satisfaction: the historical perspective
Reis, Dayr
;
Pena, Leticia
;
Lopes, Paulo A.
- In:
Management decision : MD
41
(
2003
)
2
,
pp. 195-198
Persistent link: https://www.econbiz.de/10006556600
Saved in:
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