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online relationship quality
Beziehungsmarketing
9
Relationship marketing
9
Consumer behaviour
6
Dienstleistungsqualität
6
E-commerce
6
Electronic Commerce
6
Konsumentenverhalten
6
Service quality
6
Customer satisfaction
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Kundenzufriedenheit
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Bank
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Chatbot
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Confidence
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Customer retention
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Customer service
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Dienstleistungssektor
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Distribution channel
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Electronic Banking
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Electronic banking
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Kundenbindung
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Kundenservice
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Lieferantenmanagement
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Measurement
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Messung
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Online relationship quality
2
Service industry
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Supplier relationship management
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Vertrauen
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Vertriebsweg
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Viral marketing
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Virales Marketing
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relationship marketing
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tourisme
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2000-2008
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Banking industry
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Banking services
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Banks
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Brun, Isabelle
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Rajaobelina, Lova
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Ricard, Line
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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Online relationship quality : testing an integrative and comprehensive model in the banking industry
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 219-246
Persistent link: https://www.econbiz.de/10011633635
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